Thank you for choosing Prettywoodcraft. We are committed to delivering high quality handcrafted items and ensuring your order arrives safely and promptly. Please review our shipping policy below.

Order Processing Times

Ready-to-ship items: Orders are processed within 48 to 72 hours (business days).
Made-to-order items: Please allow 5 to 10 business days for us to craft your item before shipment.

Shipping Methods & Rates

Domestic and International Shipping:
We primarily use UPS for all shipments.

Shipping Rates:
Shipping costs are automatically displayed at checkout. Rates are based on the weight, dimensions, and delivery address of your order.

Free Shipping:
Some items may be marked for free shipping in our store. This will be clearly indicated on the product page.

Delivery Times:
Delivery times depend on the shipping option selected at checkout and your location.

Shipping Destinations

We currently ship to Europe. We plan to expand to additional markets in the future.
Our primary shipping partner is UPS, with rates and delivery times displayed during checkout.

Local Pickup

Customers may select local pickup at checkout.
Pickup is available from our workshop or one of our partner locations. Additional pickup partners may be added in the future.
Pickup location options are selectable during checkout.

Packaging & Damaged Shipments

All items are packaged securely to ensure safe delivery.
If your order arrives damaged, please contact us as soon as possible with photos and details. We will work with you to resolve the issue promptly.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.

Address Accuracy

Please ensure your shipping address is correct at checkout. Customers are responsible for providing accurate delivery information.

Questions or Support

If you have any questions about shipping, please contact us via email or through our website contact form.